All items and/or repair work must be paid in full at the time of pick up or that prior to shipping. Any repair paid for by personal check, local or long distance, this item will not be released until our bank has given and shown notification that the check has cleared our account. No exceptions.

  Motion Works does not grant credit line based accounts without the proper completion of the credit application available upon request. This application will be processed through the credit reporting agencies and that of the sole decision of Motion Works to grant a Net 30 credit line to the applicant.

  Any item that is unclaimed after a period of 90 days from the date of final repair and notification of such, will be considered "abandoned". If no contact from the owner, family members of the owner, estate representative or power of attorney of the owner, Motion Works reserves the right to sell, auction or trade this item for the amount of the services rendered and that of actual value of the item at the time of sale. Motion Works will apply to the final invoice the current APR rate of 18.0% for the duration the clock has remained on premises after the 90 day period.

  Motion Works reserves the right to collect on any unpaid invoice. Any pass due account exceeding 30 days will be subject to 18% (APR). We reserve the right to collect on any past due invoice by means of available sources such as Nationwide Collection Agencies and reasonable attorney costs. The attempt to collect past due invoices, these legal fees are the sole responsibility of the individual being collected upon.

  Motion Works offers a full one year "limited" warranty on all clock repairs. This limited warranty covers labor and/or most replacement parts, or both.  We will extend the warranty on these items that are provided by the vendor or source in which these items were purchased in the event that mainsprings, suspension springs, etc. fail prior to the 1 year mark.. This warranty to be void if the original repair or the part installed to be tampered or altered, either by the owner or that of another qualified or non-qualified repair shop. My warranty is limited to the improper handling of the clock, change of ownership or transporting the clock improperly. The warranty does NOT cover shipping by a third party carrier such as USP, USPS, Fed Ex, DHL, etc. All items shipped must be insured with the chosen carrier when leaving the repair facility. Any damages resulting from shipping procedures the carriers practice, in either cosmetic or mechanical failure, a claim must be filed with the carrier we will NOT offer a refund based on shipping damages. We will be more than happy to comply with any requirements the claim may require to settle the dispute. It is the sole discretion of Motion Works to determine if the original repairs have been altered or tampered. Rebuilt clock movements are warranted for a period of 1 year from the repair completion date, free from defects in material or craftsmanship.

  All information given to Motion Works, such as e-mail addresses, telephone numbers, the item in the shop for repair, the customers name, repair costs, etc. These privileges are not shared with anyone outside of Motion Works. E-mails are kept in an encrypted PC file folder and never sold or shared with a third party.

Refunds:

  Motion Works will not offer a refund in full or partial on parts or services rendered without having the opportunity to exam and evaluate the item on the repair bench. We will offer a refund on labor rendered if it's determined that our services were inadequate or failed to solve the original problem at time of servicing. Our refund will be that of labor charges only, any parts that show failure, this refund if any will be the sole decision of the parts supplier and their policies on warranty periods, warranty conditions and refund policies.

  Any refund granted by Motion Works will be recorded and kept in company files for the period of 7 years. A refund will conclusively "Void" our limited warranty on that particular item to which Motion Works cannot be held accountable to "honor" in any fashion, past, present or future. 

Clock I.D. & Value Requests via E-Mail:

  With many e-mail requests asking for the values, identification, obtaining parts, etc. We spend a fair amount of time answering these requests, directing the inquirer to sources for parts, time spent looking through trademark books and written material. 99% of the time, we receive no response afterwards or that of a simple thank you for our time. As with anyone, our time is money and time better spent attending bench repair work rather than scouring material for information on our time. We'll be happy to obtain this information if the clock in question is sent to our shop for evaluation. Reasonable research fees will apply to all such requests. Our evaluation, estimated values, date of build, etc. are those based on findings from price guides and several means available to us. These estimates are NOT formal and cannot be used as a basis for insuring the item (s) or that of appraised values for resale purposes.

  Thank You.

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